Openness and transparency
Connected Audio Visual is committed to protecting your privacy and respects and upholds your rights under the Australian / New Zealand Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). By using this website, you agree to and consent to the collection, use, holding and disclosure of Personally Identifiable Information by Connected Audio Visual as set out in this policy.
Personally Identifiable Information
Personally Identifiable Information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. We collect and use your Personally Identifiable Information with your knowledge and consent. Personally Identifiable Information we may collect from you includes, without limitation, your name, address, email address, telephone number(s), IP address and date of birth.
Connected Audio Visual will collect Personally Identifiable Information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Connected Audio Visual will only collect Personally Identifiable Information about you directly from you. Connected Audio Visual will not collect Personally Identifiable Information unless the information is reasonably necessary for our functions and activities.
Such information is collected on the IROAD website and online store when you register and purchase products online. The type of Personally Identifiable Information we may collect includes information such as your name, address, telephone and fax numbers, password for purchasing items online, credit card details for payment of purchases, your IP address and email address. Personally Identifiable Information will only be used for the purposes stated at the time at which it is collected.
Non-Personally Identifiable Information
We may also collect non-personally identifiable information about your visit to our website or online store based on your browsing activities. This information may include the pages you browse and services you order. This information can be linked with you internally by Connected Audio Visual but is only collected for website and online store management and internal marketing purposes and is never disclosed to, sold to, or shared with third parties.
Connected Audio Visual may enter into arrangements with third parties to collect your Personally Identifiable Information in circumstances where the third party notifies you, at the time of collection that your Personally Identifiable Information will be provided to Connected Audio Visual.
If you use a pseudonym when dealing with us or you do not provide identifiable information, Connected Audio Visual may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website, do not sign into it or provide any information that might identify you.
Connected Audio Visual requires individuals to provide accurate, up-to-date and complete Personally Identifiable Information at the time it is collected.
What does Connected Audio Visual do with your Personally Identifiable Information?
In addition to any purpose notified to you at the time of collection, Connected Audio Visual uses your Personally Identifiable Information for the purposes of:
- Providing our services to you;
- Our internal management needs;
- Our marketing activities;
- Helping us tailor existing or develop new products, services or offers;
- Responding to any inquiries or comments that you submit to us;
- Any other purpose you have consented to; and
- Any use which is required or authorised by law.
Disclosure of Personally Identifiable Information
Connected Audio Visual may disclose your Personally Identifiable Information:
- To third-parties we ordinarily engage for the above purposes;
- Any person or entity to whom you have consented to Connected Audio Visual disclosing your Personally Identifiable Information to; and
- Any person or entity to which we are required or authorised to disclose your Personally Identifiable Information to in accordance with the law.
Access and Management
You may request access to your Personally Identifiable Information in our customer account database, or seek correction of it, by contacting our customer service team.
Connected Audio Visual may charge a reasonable fee that is not excessive to cover the charges of retrieving your Personally Identifiable Information from our customer account database. Connected Audio Visual will not charge you for making the request.
If you believe that Connected Audio Visual holds Personally Identifiable Information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Connected Audio Visual will respond to your request within a reasonable time. Connected Audio Visual will not charge you for correcting your Personally Identifiable Information.
If Connected Audio Visual no longer needs your Personally Identifiable Information for any of the purposes set out in this policy, or as otherwise required by law, Connected Audio Visual will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.
Connected Audio Visual will take reasonable steps to protect the Personally Identifiable Information it holds from misuse, interference and loss, and from unauthorised access, modification or disclosure.
At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your Personally Identifiable Information as detailed above will continue. To opt out email email@example.com
If you require further information regarding this policy or wish to make a complaint about a breach of the Australian / New Zealand Privacy Principles, please contact us at firstname.lastname@example.org. A manager will review your complaint within 5 business days and respond to you in writing advising what action(s) Connected Audio Visual will take as a result of your complaint..
When transmitting Personally Identifiable Information from your computer to the IROAD website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Connected Audio Visual will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
The IROAD website may use “cookies” to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the IROADAU website.
Connected Audio Visual uses technical, physical, and administrative measures to protect your Personally Identifiable Information from unauthorised access, accidental loss, and/or theft. Only authorised personnel or agents are allowed to handle any Personally Identifiable Information that Connected Audio Visual collects. Such Personally Identifiable Information is stored in password-protected, secure environments that can only be accessed by authorised personnel. However, Connected Audio Visual accepts no responsibility for any unauthorised access or loss of Personally Identifiable Information that is beyond our control during transmissions over the Internet.