Technical Support – The IROAD Difference.

Why Great Technical Support Matters

In today’s modern society we have surrounded ourselves with technology that helps us connect, record and run our lives. These devices have saved us time and the seamless connectivity between everything makes our lives easier and less stressful. That is until that technology stops working.

We have all been through it, the device that “was working a minute ago”, now not responding. You haven’t changed anything but it stubbornly won’t respond, even after turning it off and on again!  

So, what do you do? Where do you go and who do you call?

Under consumer law in Australia if a product you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.

If the problem with a product or service is minor which would be the case for most devices not working, you must accept a free repair if the business offers you one. The time frame around repair can be vague and often change between brands.

IROAD Technical Support Focus

In 2020 the number of IROAD camera units that were returned for repair was 0.4% of sales. In comparison the unit return rate of other well known dash camera brand was 5%.

For some other brands you need to post to WA and wait on average four to five weeks before it will be returned. Want to wait that long?

If you have an issue with an IROAD camera our turnaround rate is two to three business days with shipping needed only to NSW.

 

We have your back

You don’t know you need technical support until you need it. However if you have purchased an IROAD camera then you can rest assured you have the best support. In the very unlikely event you have a problem we will be the quickest to get it working and back to you.